Trade Deduction Coordinator

How you will make history here...

The Trade Deduction Coordinator is responsible for providing financial administrative support for Finance, Sales and Marketing focused on trade and promotional spending, reporting and various other financial responsibilities. This includes coordinating promotional activities and deductions against customer receivables in accordance with Standards of Performance (SOP’s).  Provide miscellaneous type of administrative support including reporting, payment processing, research, etc.   This job covers Campbells Snacks Deduction and Customer Team Support

What you will do...

• Performs deduction clearing responsibilities within established KPI targets and Standards of Performance (SOP’s). SOP’s include customer contracts, proof of performance, customer invoices/claims, etc. in Doculynx system.

• Communicates and provides effective service to connecting groups (such as sales, trade planning, trade systems support and marketing departments)

• Maintains accurate and timely deduction allocation to events within the trade tool (DSD and Direct)

• Develops and maintains a strong internal and external customer relationship to achieve deduction processing targets. 

• Develops and maintains customer manual related to key area of responsibility

• Researches and follows-up on all internal and external inquiries regarding trade and promotional discrepancies, etc.

• Monitors assigned accounts to reduce aging deductions

• Pulls invoices for pricing and promotion investigations

• Investigates and prepares documentation for customer pricing and promotion deductions for both branded and partner brands products

• Settles partner brand deductions to be billed back to the Partner Brand

• Obtains back up for Direct and DSD deductions via customer portals, deduction mail box or from appropriate Account Managers

• Effectively passes departmental audits of documentation and processes Attaches back-up in Oracle and submit to trade tool for clearing by the Trade Deduction Analyst.

• Serves as a backup for other positions in the customer deduction department as needed

• May perform other duties as required

Who you will work with...

Work is done mostly independently by following practices and procedures with supervision based on pre-determined thresholds and month-end review.  High volume of transactions.  Develops and maintains a strong working relationship both within the department and with Sales organization

What you bring to the table... (Must have)

Associates degree or a minimum of 2 years of related experience and/or training; or equivalent combination of education and experience. 

Oracle SAP or Trade Promotion systems experience is a plus.

It would be great if you have... (Nice to have)

• Strong written and verbal communication skills required – email communicator that can quickly and professionally convey request/response.  Requires a “customer service” mentality.  Ability to communicate financial and technical information to non-technical audiences.  Ability to respond to frequent requests and complaints while maintaining business relationships.

• High transaction volume and communications requires strong attention to detail and organization skills.  Able to manage deadlines while maintaining high level of accuracy. 

• Intermediate Excel skills required.  Should be self-starter with new software and technology.  Oracle experience/exposure is a plus.

• Able to read and interpret corporate process and procedures. Must have good verbal communication skills and is able to respond to common inquiries and complaints. Able to speak effectively with coworkers, customers and others within various level of the sales organization.

• Able to understand common business processes and solve practical problems. Have a variety of instructions furnished both in written and oral form; ability to exercise discretion while managing confidential information.

This role is based in our Hanover, PA office 3 days a week (hybrid).