How you will make history here…
The Senior Employee Relations Specialist is an Employee Relations (ER) expert responsible for high-level consultation and support on a wide variety of complex employee relations matters. This role requires demonstrated expertise, adaptability, and a track record of increasing responsibility. The Specialist partners with managers and employees across functions and geographies, ensuring fair, consistent, and legally compliant outcomes that support a positive workplace culture. This is a dynamic, evolving space, ideal for an ER professional seeking to deepen expertise and grow into broader responsibilities.
Reports to Manager, Employee Relations. This role is part of an Employee Relations Center of Excellence.
What you will do…
Consultation, Case Management & Compliance
• Serve as a subject matter expert and trusted advisor on complex ER issues as a part of an Employee Relations Center of Excellence including:
o Performance improvement plans (PIPs)
o Corrective action and disciplinary processes
o Salaried and hourly employee relations matters
o Workplace investigations (including hotline integrity complaints)
o Conflict resolution and mediation
o Manager coaching and support
o Exit interviews and insights
• Consult with leaders and People & Culture business partners to assess, investigate, and resolve ER cases, ensuring alignment with company policies, values, and legal requirements.
• Oversee and support compliance-related activities, including EEO reporting and other regulatory requirements.
• Oversee and support implementation of reasonable suspicion protocol at WHQ.
• Maintain accurate, confidential records of ER cases, investigations, and compliance documentation.
Data, Analytics & Continuous Improvement
• Leverage data and analytics to identify ER trends, assess risk, and inform strategic recommendations.
• Develop and deliver clear, compelling data storytelling to influence decision-making and drive continuous improvement in ER practices.
• Contribute to ER metrics such as case resolution time, consistency, and compliance.
Stakeholder Engagement & Program Support
• Build strong relationships and credibility with stakeholders at all levels, using excellent interpersonal and communication skills to influence outcomes and drive alignment.
• Support the development and implementation of ER programs, tools, and resources to advance the company's ER strategy.
• Provide guidance and training to managers on ER best practices, policy interpretation, and effective conflict management.
• Demonstrate ongoing professional growth and readiness for increased responsibility within the ER function.
Core Competencies & Behaviors
• Influence and relationship building
• Sound judgment, confidentiality and discretion
• Ability to navigate ambiguity and manage complex situations
• Strong communication, facilitation, and coaching skills
• Adaptability, resilience, and comfort navigating organizational change
Technology & Tools
• Proficient with HRIS, case management systems, and emerging technology (including AI-driven tools) for data analysis and process improvement
• Experience with data visualization, reporting, and/or dashboard tools preferred
• Proficient with collaboration tools such as Microsoft Teams and SharePoint
What you bring to the table…
• Bachelor's degree in Human Resources, Business Administration, or related field required
• Minimum 5 years of progressive experience in Employee Relations or HR, with evidence of handling complex ER matters
• Proven ability to analyze ER data, identify actionable insights, and present findings to diverse audiences
• Exceptional interpersonal, stakeholder management, and influencing skills; able to build trust and drive alignment across all levels of the organization
• Strong strategic thinking, analytical, and problem-solving skills
• Excellent communication, facilitation, and coaching abilities
• Ability to work independently, prioritize effectively, and manage sensitive situations with discretion
• Willingness to work on-site at CHQ; up to 5% travel may be required
It would be nice if you have…
JD or advanced degree preferred
Join our talent community
We’re proud to be a purpose-driven company. Our goal is simple: to connect people through food they love. It’s the reason we innovate, grow, and show up every day because food brings people together.