Req-59446 Route Settlement Supervisor (Open)

How you will make history here…

The Route Settlement Supervisor leads a team of Route Settlement Specialists within the Route Account Management (RAM) department. This role is responsible for ensuring timely and accurate resolution of Independent Distributor Partner (IDP) settlement requests, supporting cross-functional initiatives, and driving continuous improvement in settlement processes. As the first point of escalation, the Supervisor provides IDP settlement back-office support and collaborates closely with DSD Sales Leaders, Legal, Finance, and Operations to minimize financial risk and enhance operational efficiency. This role requires strong leadership, communication, and problem-solving skills to effectively manage a team and collaborate across departments.

What you will do…

• Oversees, leads, and supports the Route Settlement Specialists with daily task and ensures timely resolution on all request through Service Now

• Provides IDP settlement back-office support for Region DSD Sales Leaders on issues/concerns

• Completes route audits for IDPs with anomaly transactions to limit financial risk to the company

• Helps to support exception reporting for chargeback tickets, no inventory submission, excessive PODs, and missing tickets in doculynx

• Helps create new settlement exception reporting using PowerBI to proactively identify current settlement issues or anomaly activity

• Analyzes Service Now tickets for trends and provides recommendations for process improvement or develop educational resources for IDPs and DSD sales leaders

• Support route reengineering projects by completing end dated IDP route clean up and ensuring accurate settlement for new IDPs

• Ensure new IDP settlement accuracy by performing analysis on inventory reconciliation week 1 of start date

• Supports Legal and Sales Op team in legal process for IDPs who have caused a negative financial impact

• Identify new ways to limit settlement discrepancies for IDPs and company

• Communicates with the DSD sales leaders on an as needed basis to discuss current or potential problems

• Work cross functional with other teams to identify process improvements to mitigate IDP anomaly activity

• Communicates daily missing or incorrect PO data to IDPs to ensure proper invoicing 

• Conducts daily consignment review to ensure accurate billing

• Collaborates with Route Finance Associate to ensure proper IR blocking based on consignment review findings

• Collaborates with IDP Collections team to minimize IDP bad debt

• Collaborates with Route Finance team on inventory reconciliation, stales, scan-based trading, redistribution, and other Finance areas

• Strives to find efficient ways to perform tasks; recommends process enhancements to improve business process

• Reconciles account status using current and historical invoicing and payment activity analysis

• Identifies potential issues and escalates as appropriate

• Responsible for updating documentation for settlement support processes

• Engages in all meetings with internal departments as well as the DSD Sales leaders

• Engages in projects as needed

• Interfaces with Sales, Operations and other Finance departments to resolve billing, collection and credit issues

• Provides route specific information to Manager upon request. 

• Provides support and coverage for other associates during times of absences.

• Foster a collaborative team environment through clear communication and active listening.

• Resolve conflicts and escalate issues with professionalism and empathy.

• Performs other duties as assigned

COMPLEXITY AND SCOPE:

Works independently with minimal supervision, following established procedures. Periodic review of work may be conducted to ensure accuracy and compliance.

What you will bring to the table… (Must Have)

Associate’s degree in Accounting, Finance, or a related field required; or a minimum of 4 years of relevant experience in route settlement, finance, or operations.

% OF TRAVEL REQUIRED FOR THE POSITION: Travel required as necessary – up to 10%

WORK ENVIRONMENT: Office Environment