Who we are looking for…
Campbell’s Digital Services team is seeking a Voice Engineer who enjoys working in a fast-paced, team-oriented environment, has a learning mindset, and values the opportunity to drive digital transformation across the Campbell’s enterprise. The candidate will have a basic understanding of Telephony technologies deployed in an enterprise setting and enjoy learning about new technologies.
What you will do…
Run the Environment
Engage with managed service partner(s) and ensure they are meeting SLAs, SLOs, and are following ITIL processes for requests, incidents, changes, and problems
Maintain the quality of the environment and user communications for day-to-day and project work efforts.
Update and improve technical processes as needed for quality and efficiency.
Assist with resolution of Voice and Conference Room related tickets and issues by working with and advising the Managed Service partner
Collect data from multiples sources and analyze, then develop insights into Campbell’s environment and recommend relevant improvements
Maintain an accurate list of telecom providers and circuits to ensure telecom expenses are tracked and optimized on a regular basis (TEMS)
Develop, maintain, and present regular reports to Campbell’s management.
Build the Environment
Assist the IT Architect(s) in developing and promoting technical roadmaps to modernize, enhance, and support the environment.
Help ensure those solutions are fit for purpose and aligned with the organization’s reference architecture.
Monitor new technological advances in application development and information technologies.
Partner with business and technology leaders to understand and translate business objectives into technological solutions.
What you bring to the table…
Bachelor’s degree in computer science or related field or an equivalent combination of education and/or experience
1-2 years of experience as a Voice Engineer, Voice Technician, and/or Operations Manager
Competencies:
Good analytical, planning, and organizational skills.
Ability to balance the long-term (“big picture”) and short-term implications of individual decisions and organization goals.
Good written, verbal, communication, and presentation skills with the ability to articulate new ideas and concepts to technical and non-technical audiences.
Characteristics:
Collaborative and supportive of business and of its ideals and strategies.
Innovative with an aptitude for foresight, systems thinking, and design thinking.
Vendor- and technology-neutral — more interested in achieving targeted business outcomes than in personal preferences.
Composed in the face of opposition to architectural principles, governance, and standards.
Practical approach to problem-solving and decision-making.
Skills:
Insight into information management practices, system development life cycle management, IT services management, agile and lean methodologies, infrastructure and operations, and EA and ITIL frameworks.
Awareness of existing, new, and emerging Voice/Telephony technologies
Experience maintaining Avaya, Five9, and MS Teams Telephony platforms
Basic knowledge of technologies related to Voice service, such as VOIP, SIP, MPLS, VPN, SDWAN, DHCP, QOS, PRI, Voice Codecs, Fax Codecs, IVRs, TFNs.
Familiarity with enterprise architecture tools, related graphical models, and frameworks.
It would be great if you have…
Relevant Cisco, Avaya, or Microsoft Voice certifications
Experience with Cloud voice platforms such as Five9, Zoom, and/or similar
Knowledge of in-room meeting devices including Teams Phones and Teams Rooms
More About the Job
Reports to Senior Manager, Meetings Experience
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