Job Description - Associate

SALES ASSOCIATE Role Description
POSITION PURPOSE:
Performs duties in a retail store environment including suggestive selling and merchandising of Pepperidge Farm thrift bakery and biscuit items. Contributes to increasing net sales, bakery sales, and average sale per transaction while providing an outstanding level of customer service. Ensures that store runs efficiently and effectively in management's absence.
RESPONSIBILITIES/WORK ACTIVITIES
Build the Business

Productivity
• Develop a strong working knowledge of all Pepperidge Farm products and procedures for handling
• Suggestive sell to every customer (offer the Behind-the-Counter-Special)
• Complete tasks assigned within a reasonable amount of time with accuracy and attention to detail
Customer Service
• Follow the Customer Service Process
• Engage the customer in conversation and offer PF products
• Adhere to Dress Code
Merchandising Excellence
• Maintain merchandising strategy for all Pepperidge Farm products that ensures the proper placement and neatness for ease of shopping
• Ensures that merchandise is properly marked/priced according to Red-Black-Blue pricing strategy
• Perform proper receiving, rotating and stocking procedures of all shipments (may also include unloading trucks)
• Perform proper receiving of distributor returns
Store Operations
• Protect all Company assets through compliance with established security (including store keys, locks and securing store) cash handling, record keeping procedures and practices and loss prevention
• Perform store opening and closing procedures (including making bank deposit drops/pick-ups)
• Operate cash register and perform cash handling procedures
• Maintain store cleanliness on sales floor and in stockroom (including bathroom)
• Perform proper receiving of distributor returns
BACKGROUND AND SKILL REQUIREMENTS
• High School diploma or general education degree (or working towards attaining)
Skills Required:
• Read, write and comprehend instructions, short correspondence and memos
• Add, subtract, multiply, and divide in all units of measure
• Apply common sense understanding to carry out detailed but uninvolved written or oral instructions
 

PHYSICAL DEMANDS
The following is a list of physical requirements that you could be responsible for during the course of a normal week in the thrift or outlet store.
• Receive, sort and stock bread deliveries five days a week
• Receive a frozen or dry delivery once a week.
• Rotate product
Job Analysis:
Standing: max 8 hours/day
Walking: max 8 hours/day
Sitting: max 1 hour/day
Driving: Variable
Lifting/Carrying:
Bread: max. 20 lbs.
Biscuit: max. 10-15 lbs.
Frozen max. 10-15 lbs.
Misc. Products: max. 20-50 lbs.
Pushing/Pulling:
Bread: stacked 10 high - max. 200 lbs.
Biscuit: max. 20-50 lbs.
Frozen: max. 20-30 lbs.
Misc. Products: max. 100 lbs.
Body Motions:
Frequent Bending, Reaching and Squatting
Occasional Balancing, Climbing and Kneeling
Environment: 95% indoors and 5% outdoors
15% exposure to cold (if location has freezer)
Travel: to and from the bank to the store