Key Account Manager

How you will make history here…

The Key Account Manager (KAM) is responsible for managing customer relationships, sales volume activities and improving in-store execution and visibility of our portfolio. The KAM is responsible for reaching targets and goals set for the designated sales area. The KAM establishes, maintains and expands customer base while monitoring sales execution and opportunities for each account within their geography.  The KAM will review analyses and keep up to date with current market trends and customer needs.  The KAM is responsible for developing and elevating our portfolio in order to grow share with their regional customers and key decisionmakers across the market.

What you will do…

Primary Accountabilities:

• Accountable for the ongoing development of customer specific plans that lead to the achievement of annual operating plan objectives, specifically share of display and continued growth of our brands.
• Achieve or exceed customer sales objectives through personal impact.
• Build winning relationships through consistent compression selling to customer area decisionmakers at the regional and store level.
• Responsible for effective communication to elevate execution through our internal processes.
  • Communicate in a timely manner
  • Collaborate with all key stakeholdersas needed
  • Provide feedback upstream to Customer team for more effective program planning in the future
  • This is to include, but not limited to, period promotions, pricing, display execution, merchandising activity, service opportunities, and period results
• Identify and lead store level execution of growth activities of new opportunities to build our business.
• Manage the development and sell-in of field activated promotions such as secondary location placement, displays, and shelf space working with the Retail Operations Manager, Director of Operations and local Field Sales team.
• Build and improve region capability for upselling in-store and compression selling across Market Sales Leads, Market Development Leaders and Zone Sales Managers (role play).
• Ongoing assessment, identification, and communication of competitive activities.
• May perform other duties as required to deliver the business goals of the company.

Job Complexity/Scope:

• Must maintain focus on core accounts to drive consistent call coverage, while also identifying incremental opportunities to improve the strength of the region business plan through upselling to broader accounts
• Manage customer situations and respond promptly to customer needs within 24 hours.
• Solicit customer feedback to improve service and respond to requests for service and assistance.
• Demonstrate high level of customer service, identifying and responding actively and with sensitivity to the needs of all internal and external customers.
• Must be able to plan, pre-sell, communicate, and execute store level promotions with specific and clear details.
• Foster quality focus in others and work to improve processes, products and services.
• Ability to build morale and group commitments to goals and objectives and support everyone's efforts to succeed.

What you bring to the table…

• B.A. required
• Minimum of 4 years of relevant experience
• Advanced Microsoft skills including Excel and PowerPoint
• Strong verbal and written communication skills
• Problem solving skills
• Strong technical and analytical skills

Working Conditions

• Travel about 60% of the time
• Must be able to relocate as required

Travel Required

• Must be able to travel within district, to company meetings, company training and other regions as business needs demand.

Physical Demands

The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision.  While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee is occasionally required to stand and walk.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.