General Summary
The Director of Digital Enablement & Experience will serve as a transformative leader, driving the strategic integration of technology across the People & Culture (P&C) function. This executive-level role is accountable for the design, business case development, and execution of a three-year P&C/IT digital roadmap. This role will focus on elevating employee experience, accelerating speed-to-value from technology investments, and enabling data-driven decision-making. In close partnership with our IT function, this leader will architect the operating model, governance structures, and capability-building strategies—both human and technical—required to deliver a digitally empowered, future-ready P&C organization. This role reports to the Senior Director of P&C and has a matrix relationship to the Director of Corporate Solutions.
Principal Responsibilities
Digital Strategy & Roadmap
- Lead the visioning, development, and execution of the three-year P&C/IT digital roadmap, ensuring alignment with enterprise strategy, workforce evolution, and business transformation goals.
- Translate complex business needs into scalable, user-centric digital solutions that enhance employee experience, P&C service delivery, and workforce analytics.
- Serve as a strategic thought partner to senior leaders across P&C, IT, and the enterprise to ensure roadmap execution is agile, integrated, and outcome-driven.
Operating Model & Capability Building
- Design and implement a future-fit operating model that enables digital execution, governance, and continuous innovation across the P&C ecosystem.
- Build and evolve the technical and people-based capabilities needed to sustain transformation, including digital fluency, change agility, and platform expertise.
- Lead enterprise-wide & functional change management efforts to drive adoption, engagement, and cultural alignment with digital initiatives.
Experience & Innovation
- Champion a human-centered design approach to digital enablement, ensuring solutions are intuitive, inclusive, and impactful across diverse employee populations.
- Monitor, recommend, and implement emerging technologies (e.g., AI, automation, experience platforms) to drive innovation and future-readiness.
- Serve as a strategic advisor and partner on digital experience across P&C programs, platforms, and services, ensuring alignment with business outcomes.
Stakeholder Engagement & Governance
- Establish and lead governance structures to manage digital initiatives, measure impact, and mitigate risks across the P&C portfolio.
- Collaborate cross-functionally with P&C (All COEs & functions), IT, Finance, Legal, and external partners to ensure transparency, alignment, and accountability.
- Engage regularly with senior stakeholders to gather shape strategy, and communicate progress, outcomes, and business value of the digital roadmap.
Job Specifications
- 12+ years of progressive experience in digital transformation, P&C technology, or employee experience leadership, with at least 5 years in a senior leadership role.
- Proven success in designing and executing enterprise-wide digital strategies within a matrixed, global environment.
- Deep expertise in SaaS platforms (e.g., Microsoft, ServiceNow, Workday), experience platforms, and data analytics.
- Exceptional strategic thinking, executive presence, stakeholder engagement, and change leadership capabilities.
- Demonstrated ability to lead cross-functional teams, influence at all levels, and drive measurable business outcomes in a dynamic, fast-paced environment.
- Experience leveraging external partnerships to accelerate the value of internal strategies, programs, systems and solutions.
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