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Deduction Analyst

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Since 1869 we've connected people through food they love. We’re proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell’s brand, as well as Michael Angelo’s, Pace, Pacific Foods, Prego, Rao’s Homemade, Swanson, and V8. In our Snacks division, we have brands like Cape Cod, Goldfish, Kettle Brand, Lance, Late July, Pepperidge Farm, Snack Factory, and Snyder’s of Hanover. Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us. Why Campbell’s… Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners). Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting. Campbell’s offers unlimited sick time along with paid time off and holiday pay. If in WHQ – free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store. Giving back to the communities where our employees work and live is very important to Campbell’s. Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually. Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees.

HOW YOU WILL MAKE HISTORY HERE…

Every deduction tells a story—this role is about uncovering the “why,” fixing the “what,” and preventing the “again.”

You will play a high-impact role at the center of Campbell’s U.S. enterprise-wide deduction and dispute resolution operations. By combining analytics, strategy, and cross-functional collaboration, you will resolve complex deduction issues, uncover root causes, and implement improvements that reduce cost and drive operational efficiency across the business.

This role offers enterprise-wide visibility, ownership of a customer portfolio, and the ability to shape how deduction management evolves through continuous improvement initiatives.

WHAT YOU WILL DO…

Lead Root Cause Analysis & Resolution

  • Investigate and resolve complex non-trade unsaleable deductions

  • Identify systemic drivers and provide actionable insights

  • Escalate and partner across Supply Chain, Sales, and Finance to resolve issues

  • Own high-priority and escalated deductions from Accenture and external partners

Drive Process Improvement & Standardization

  • Identify opportunities to reduce defects, improve outcomes, and streamline processes

  • Partner cross-functionally to implement scalable, sustainable solutions

  • Champion process standardization across business units

Manage Third-Party Operations

  • Provide direction to Accenture deduction analysts to ensure:

    • Proper escalation of issues

    • Adherence to policies and processes

    • Clear communication of barriers to resolution

  • Translate operational challenges into meaningful reporting for stakeholders

Build Cross-Functional Partnerships

  • Collaborate with Logistics, Supply Chain, Order Management, Sales, and Finance teams

  • Develop strong relationships to accelerate resolution and improve end-to-end processes

Own Customer Portfolio & Value Recovery

  • Manage a portfolio of customers with accountability for deduction resolution and recovery

  • Validate, dispute, and recover invalid deductions in partnership with Supply Chain

  • Coordinate with offshore analysts for efficient case management

Deliver Insights & Cost Reduction Opportunities

  • Analyze deduction trends and cost drivers

  • Provide data-driven insights to enable proactive improvements

Support Broad Deduction Activities

  • Validate, clear, or dispute:

    • Unsaleable deductions

    • Returns and recall deductions

    • Partner brand promotions and pricing-related deductions

Additional Responsibilities

  • Own unsaleables balances and drive timely resolution through SAP analysis and coordination

  • Perform deep root cause analysis to identify recurring issues and improvement opportunities

  • Build strong stakeholder relationships and provide visibility into deduction balances

Support projects, policies, and change initiatives to enhance operational effectiveness

WHO YOU WILL WORK WITH…

  • Deduction Services team (reporting to Manager – Deduction Services)

  • Accenture and offshore deduction analysts

  • Cross-functional partners including:

    • North American Logistics

    • Supply Chain & Order Management

    • U.S. Sales Customer Teams

    • Finance Teams

  • External customers and partners

WHAT YOU BRING TO THE TABLE… (MUST HAVE)

  • 3–5 years of relevant experience in deduction/dispute management, AR, or order management

  • Strong analytical and problem-solving skills with the ability to translate data into actionable insights

  • Financial acumen and understanding of Sales and Supply Chain processes, programs, and controls

  • Ability to prioritize and manage competing demands in high-volume environments

  • Strong communication skills (verbal and written) with the ability to influence without authority

  • Experience collaborating across functions and driving alignment

  • Proficiency in Microsoft Office Suite and ability to quickly learn new systems

  • Attention to detail with strong follow-through to resolution

IT WOULD BE GREAT IF YOU HAVE… (NICE TO HAVE)

  • Bachelor’s degree

  • Experience working with offshore teams or third-party partners

  • Experience with systems such as SAP, AFS TradePro, MicroStrategy/Envision, or HighRadius

  • Background in process improvement, standardization, or change management

Working Conditions

  • Hybrid office environment

  • Minimal travel (5–10%)

  • Occasional holiday and weekend coverage, particularly during fiscal quarter closes (October, January, April, July)


Compensation and Benefits: The target base salary range for this full-time, salaried position is between

$46,600-$64,100

Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.

The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.
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