Call Center Associate DSD Support

How You Will Make History Here…

The Call Center Associate will join the (DSD) Support Team support our Campbell's customers. Using your exceptional customer service skills, you will provide support to Campbell’s customers via phone support, email, and data entry.

What you will do...

·       Deliver timely, thorough responses to all telephone and/or email inquiries from independent distributor partners (IDP), sales managers, DSD operations personnel, etc. as well as maintain a tracking mechanism for such inquiries.

·       Process and support any DSD plant or IDP set up changes.

·       Initiate Plant Closes to ensure IDP route orders are processed to the Plant, including accelerations as needed.

·       Process Special IDP Orders in a Database system.

·       Audit transactions/set up daily through integrity reports.

·       Process any IDOC errors, interface errors, open orders, etc.

·       Review and action on shared email boxes and Service Now daily.

·       Test, support and implement any new systems and process changes.

·       Document all work processes as required.

·       Provide support to independent distributors regarding several areas including, but not limited to, order management, IDP Settlement, plant closes, documenting calls in our call tracking software and forwarding issues to the appropriate department for resolution.

·       Ensure quality standards and compliance with policies and procedures are achieved when resolving independent distributor issues.

·       Draft and submit Independent Distributor communications as relates to Support.

·       Assist with order processing errors, product planning, cycle count changes, nightly error reports for the warehouse locations.

·       Provide Holiday support and Saturday hours as needed to support.

·       Perform other job-related projects, duties and assignments as directed by management. 

Who you will work with...

·       Maintain relationships with all levels of cross functional teams in sales, operations, Independent Distributors, etc.

·       Provide support to the plant teams on “How to” and process questions in SAP.

What you bring to the table… (Must Have)

·       Associate's degree or HS Diploma plus equivalent experience

·       2 plus years call center or customer service experience

·       Strong computer skills

·       Excellent communication skills

·       Ability to work quickly and solve problems

It would be great if you have… (Nice to Have)

·       CPG Customer Service experience

·       Experience with SAP

Physical Requirements:

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this job, the employee is regularly required to sit, talk, or hear, and use hands to finger, handle, or feel. The employee is occasionally required to stoop or kneel. The employee must be able to sit most of the day, typing and using the phone.